Refund policy
At ARAZA, your satisfaction matters to us.
If something isn’t right, we’re here to help.
🔁 Size Exchange
We offer easy size exchange within 5 days of delivery.
If the size doesn’t fit you properly, you can request an exchange.
Conditions:
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Item must be unused and unwashed
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Original tags must be intact
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Item should be in original condition
❌ Returns
We currently do not offer refunds.
However, if you receive:
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A damaged product
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A defective item
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A wrong product
We will arrange a replacement at no extra cost.
📦 Exchange Process
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Contact us within 5 days of delivery
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Share your order ID and clear product images
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Our team will guide you through the exchange process
Replacement will be shipped after quality check.
🚚 Reverse Pickup
Reverse pickup is available in most serviceable areas.
If pickup is not available in your area, you may need to self-ship the product to our address.
⚠ Important Notes
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Exchange allowed only once per order
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Sale/discount items may not be eligible for exchange (optional – agar lagana chaho)
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Shipping charges (if any) are non-refundable
📩 Need Help?
For exchange support, contact:
We usually respond within 24 hours.